10 Dec 2020
Last Update

Please note some of the info in the toolbox has been copied from the SFH members handbook, and more recent info may also be in our onboarding course or other internal SOPs and documents.  The toolbox is here as a ready reference external to our internal day to day operating docs.  Where pages may no longer be published (broken links), you should refer to the handbook or internal courses, SOPs for the latest info.

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How we work together

Our team is made up of talented individuals  from all over the world. When you choose to join our tribe, you agree to commit a reasonable amount of energy and effort into fulfilling the vision of

Project Teams

The cooperative operates through a number of semi-autonomous project teams that manage specific areas of operations and outcomes within the company. These teams are responsible for different projects and the day-to-day running of different elements of

Those are:

  1. Partnerships
  2. Operations, People & Culture
  3. Developers
  4. Analysts
  5. Marcomms

 Some people will be involved across multiple project teams, and might switch across teams, but everyone will have one primary team that they belong to at any time.

The primary tool to coordinate the work of your team is After every work session (ie whenever you spend time working on isgood) you need to update the tasks with your progress. (to learn about the way we organize tasks on, read about OKR’s (link)).

Teams will be meeting on a regular basis to report on progress, solve problems, and align goals. You can expect approximately two 1 hour long  meetings per month for your team. Although attending meetings is not ‘compulsory’, attending is strongly encouraged to bond with your team, understand the context and catch up on the team’s overall work. 

Each Friday , all members of a team are also expected to update the team’s Slack channel with their progress. This helps all members of a team understand what everyone is working on and to whom we should ask questions regarding a particular task/project. Additionally, all members are encouraged to use the team’s Slack channel to communicate general comments and updates.   

Working across teams

Although most of your work will be conducted in your team, the following will be opportunities to work across teams.

All Hands

Each month we have an All Hands meeting for everyone working at isgood. It’s a chance to hear from each of the teams, ask questions and learn more about the organisation’s strategy. You’ll receive an email inviting you to upcoming meetings when you first join isgood. Attendance is not ‘compulsory’, but strongly encouraged.

One on Ones

These are an opportunity to give and receive open feedback on progress, troubles and concerns. You can request a one on one at any time. They should be self-reflective (ie I feel/ I thought/ I noticed).

Donut – Virtual coffees 

It’s not easy getting to know a team when we’re working remotely. So we’ve set up virtual coffees to help break the ice. Through Slack (via Donut), you’ll be paired with a new team member each fortnight. You and your pairing choose a time to have a Zoom call for a ‘virtual coffee’. There’s no agenda for these calls, it’s simply a chance for one human to get to know another a little better.

Working Groups

Sometimes, projects require coordination across teams. For this, we create special ‘working groups’.

These are temporary teams that do not fit within specific project teams and are created to address specific set components of work within They can include contributors and members from across various project teams who come together to address specific challenges or workloads that are relevant to all members of the cooperative.

These are self organised and can sometimes be responsible for facilitating specific changes within, building new agreements/guides, maintaining organisational infrastructure, organising retreats, developing new procedures and to address certain wellbeing or personal issues that the cooperative may be facing.

Working groups draw their mandate from the wider cooperative and need to gather wider approval for their work if it is going to affect and have relevance to others at

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